Refund Policy

At Sa’adah Online UAE Store, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

• Certain products such as personal care items (Health & Beauty), earphones (AirPods), and opened hygiene products cannot be returned due to safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–14 business days.

• Shipping costs are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• To request an exchange, please contact our support team with order details and photos.

4. Non-Returnable Items

• Gift cards, downloadable software, and final sale items.

• Health & Beauty products (if opened or used).

• Personal accessories like earphones (AirPods) once the seal is broken.